The only Customer Service Guide you need in 2020🔥

Congrats! You have found our brand new Customer Service Guide.

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Are you looking for ways to:

If yes, then grab your free copy and dive into 2020 Customer Service trends, tips, and tricks🚀

What’s inside our 82-page Guide?

✅ The most important CX metrics and surveys

✅ 11 engaging ways to collect feedback

✅ Things that can cause a bad experience

✅ Tips to achieve great CX

✅ Best Customer Service automation tips and tools to use in 2020

✅ Features and use cases of Customer Service chatbots

Why should I care about 2020 CX trends?

Richard Shapiro

Every company is using some form of AI to allow customers to better self-serve and save money. Knowing as much about your customer as you can from prior purchases, habits and behaviors can facilitate a better customer service experience.

Richard Shapiro — Founder of The Center For Client Retention and a leading authority in the area of customer satisfaction and loyalty
Adrian Swinscoe

There is so much competition nowadays that there is not much difference between many products and services. Therefore, the only thing that differentiates the products and services from each other is the experience and service they deliver to their customers. That's why customer experience is important and why businesses should care.

Adrian Swinscoe — Customer service and experience advisor, speaker, workshop and masterclass leader and aspirant punk at Punk CX
Martin Hill-Wilson

Without a high level of customer satisfaction, the client leaves and the brand dies. And to reach a high level of сustomer satisfaction you have to deliver against functional and emotive needs and expectations consistently.

Martin Hill-Wilson — Emotive CX mentor - Customer Service & AI Engagement Strategist

Grab your free copy now 💥

Fill out the form below and enjoy your 2020 Customer Service guide🚀